AI + Human Powered Quality Assurance
Your best conversations drive your best results.
Quality intelligence that helps you coach smarter, reduce risk, and deliver experiences customers remember.
Illustration of the Just Grade Metrics quality dashboard, showing an overall quality score, a trend chart, a team leaderboard, the most common coaching opportunities, and recent conversations flagged for review.
Capture Every Signal
Never miss what matters in customer conversations.
Automatically analyze every interaction for quality, compliance, and coaching opportunities.
Understand the Why
Evidence-backed insights you can trust.
Every score is supported by transcript evidence and timestamped references, providing complete transparency into every evaluation.
Coach with Confidence
Target the behaviors that drive results.
Provide managers with AI generated coaching recommendations and human verified evaluations that improve agent performance over time.
Prove Your Impact
Show the business value of quality.
Track quality improvements, coaching effectiveness, operational trends, and measurable business outcomes through executive dashboards and reporting.
Built for customer experience teams focused on quality, compliance, and operational excellence
- Healthcare
- Banking
- Insurance
- Retail
- BPO
- Government
- Telecommunications
- Mortgage & Lending
How it works
From recording to verified evaluation in minutes
- 1
Import your conversations
Upload recorded calls or connect your existing communication platforms. Every interaction is securely imported and prepared for evaluation.
- 2
AI evaluates every one
Each conversation is transcribed and graded against your own scorecards, criterion by criterion — with a verbatim quote and timestamp justifying every score.
- 3
Your team verifies
A smart review queue routes the calls that matter — compliance flags, low confidence, new agents, disputes — to your QA team, who can confirm or override any score.
Features
Built for quality excellence
Custom scorecards
Your criteria, weights and scoring ranges — with auto-fail rules for compliance violations, so every evaluation matches your standards.
Evidence-linked scores
Every score cites the exact words from the transcript, with a timestamp that jumps the audio player to that moment.
Human verification
A capacity-aware review queue puts your QA team’s hours where they matter most. Reviewers confirm or override any grade.
Coaching feedback
Specific, actionable notes for every call, referencing what actually happened — not generic advice.
Compliance monitoring
Auto-fail criteria flag violations the moment a call is graded, before they become patterns.
Analytics & trends
Agent and team performance over time, criterion-level failure rates, leaderboards, and exportable reports.
Coach smarter. Grade every call.
See how AI grading with human verification changes your QA process — faster evaluations, evidence behind every score, and analytics your team can trust.