Platform
Everything You Need to Deliver Quality That Drives Results
JustGradeMetrics combines AI speed with human expertise to deliver 100% accurate call grading, with actionable coaching and powerful insights that help your team perform at their best.
AI Human Verification
Every customer interaction is evaluated using artificial intelligence and reviewed by experienced quality assurance professionals before results are delivered. By combining AI automation with human verification, JustGradeMetrics provides consistent, reliable evaluations that organizations can confidently use for coaching, compliance, and performance improvement.
Custom QA Scorecards
Design evaluation scorecards that reflect your organization’s quality standards, operational objectives, and compliance requirements. Configure custom evaluation categories, weighted scoring, critical questions, and grading logic to ensure every interaction is measured consistently across your operation.
Evidence Based Scoring
Every evaluation is supported by transcript evidence and timestamped references, providing complete transparency into every scoring decision. Managers can quickly validate findings, review supporting evidence, and understand the context behind each evaluation.
Coaching Intelligence
Turn every evaluation into a meaningful coaching opportunity with AI generated recommendations based on actual customer conversations. Managers receive structured insights that help reinforce strengths, address performance gaps, and support continuous agent development.
Performance Analytics
Gain visibility into quality performance across agents, teams, departments, and business units through real time dashboards and historical reporting. Track operational trends, measure coaching effectiveness, and identify opportunities to improve overall customer experience.
Enterprise Security
Protect customer data with secure cloud infrastructure, encrypted data transmission, secure authentication, and role based access controls. JustGradeMetrics is designed to help organizations manage quality assurance operations securely while maintaining administrative oversight and access control.
100% Accurate Call Grading with AI Human Verification
Every call is evaluated by AI and verified by human experts to guarantee 100% accuracy you can trust.
AI Evaluates 100% of Calls Instantly
No sampling. No delays. Every interaction is transcribed and graded in seconds so you never miss a moment.
Human Experts Verify Every Grade
Our QA specialists review and confirm each evaluation to ensure 100% accuracy and consistency.
Accurate Scores Real Impact
Confident coaching drives stronger performance, better customer experiences and measurable business results.
Why it holds up
Every score traces back to something that was actually said
Before an evaluation is published, each evidence quote is checked word for word against the transcript. A quote that does not appear is blocked and routed to a human reviewer — which is what makes a disputed score a conversation about judgement rather than about whether the system made it up.
Coach smarter. Grade every call.
See how AI grading with human verification changes your QA process — faster evaluations, evidence behind every score, and analytics your team can trust.