About us
Quality assurance that scales with you.
Just Grade Metrics is an AI powered quality assurance platform that helps organizations improve quality standards, strengthen coaching, and ensure compliance at scale.
Our software automatically transcribes and evaluates recorded customer interactions against your custom scorecards, surfaces coaching opportunities, identifies compliance risks, and delivers actionable performance insights.
Powered by AI, Just Grade Metrics provides 100% verified call grading accuracy so businesses can coach smarter, improve customer experiences, and make confident, data driven decisions.
What we believe
A QA score is only useful if you can see where it came from
Sampling hides problems
Reviewing two to five percent of calls by hand means most coaching opportunities, compliance risks and recurring issues are never seen at all.
Evidence beats assertion
A score with a quote and a timestamp behind it can be discussed. A score without one can only be argued about.
People make the final call
Automation gives scale and consistency. Judgement on the hard conversations stays with your quality specialists.
Beyond the platform
Alongside the software, we partner with BPOs, call centers, healthcare organizations, financial institutions, insurance providers and customer service teams to strengthen QA programs, build custom scorecards, optimize workflows, support compliance initiatives and develop data-driven quality strategies.
Coach smarter. Grade every call.
See how AI grading with human verification changes your QA process — faster evaluations, evidence behind every score, and analytics your team can trust.