Integrations
Integrations Made Easy
Simplify your workflows, improve productivity, and keep your teams connected with seamless integrations. Just Grade Metrics works with leading business applications, customer support platforms, CRMs, communication tools, and automation software to ensure your quality assurance data flows where you need it.
Popular Integrations
Connect with the Tools You Already Use
- Jira
Benefits
Why Integrate with Just Grade Metrics?
Automatically Import Recorded Calls
Bring in calls automatically from your contact center platform—no manual uploads required.
Sync Customer & Agent Information
Keep customer data, agent information, queues, and interaction details in sync across systems.
Eliminate Manual Uploads & Manual Tasks
Reduce repetitive work and free up your team to focus on coaching and improvement.
Trigger Automated AI Call Grading
Automatically evaluate calls as soon as they’re available for faster, consistent QA.
Keep Coaching Feedback Centralized
Store QA scores, coaching notes, action plans, and follow-ups in one place.
Improve Productivity with Automation
Automate repetitive workflows so your team can focus on what matters most.
Share Reports Across Your Organization
Share dashboards and scorecards with leadership, operations, training, and quality teams.
Connect with Your Existing Workflows
Integrate with your current tools and workflows without disrupting your existing processes.
Enterprise-Grade Security & Reliability
Built with enterprise-level security and reliable integrations to keep your data protected.
Ready to Connect Your Integration?
Tell us what your stack looks like and we will walk through how quality data would flow through it.