How it works
From recording to verified evaluation, in minutes.
Five steps take a recorded conversation from your dialer to a scored, evidence-linked evaluation your managers can coach from.
- 1
Import Your Customer Conversations
Upload recorded customer conversations or connect your existing communication platforms through supported integrations. Every interaction is securely imported and prepared for evaluation within JustGradeMetrics. Getting started is fast, simple, and designed for enterprise organizations.
- 2
AI Evaluates Every Conversation
Our AI automatically transcribes and evaluates every conversation using your custom scorecards and quality standards. Each interaction is graded consistently while reducing the time required for manual reviews. This allows your team to evaluate more conversations with greater accuracy.
- 3
Human AI Verified Accuracy
Every AI evaluation is reviewed through our Human AI Verification process to ensure 100% verified call grading accuracy. This unique approach combines AI speed with the precision of experienced quality specialists. The result is evaluation data your organization can trust.
- 4
Coaching & Performance Insights
Every evaluation includes scorecards, transcript evidence, coaching recommendations, and compliance observations. Managers can quickly identify strengths, coaching opportunities, and areas for improvement. Better insights lead to stronger agent performance and more effective coaching.
- 5
Analytics & Quality Improvement
Verified evaluations power real time dashboards, reporting, and performance analytics. Track quality trends, compliance, and agent performance across every interaction. Make smarter decisions with accurate insights that improve quality across your organization.
What you get
Evaluations your managers can defend
Every score cites the exact words that justified it, with a timestamp that jumps the audio player straight to that moment. When an agent disputes a grade, the evidence is already there.
Coach smarter. Grade every call.
See how AI grading with human verification changes your QA process — faster evaluations, evidence behind every score, and analytics your team can trust.